Service Transformation

Service transformation is a key part of the efficiency change agenda across industry 

The demand to improve service is growing across all market sectors

Cloud services, SaaS, PaaS and IaaS provide the opportunity for flexible service delivery. They maximise the advantages the digital revolution offers.

There is no need to settle for a service that does not deliver.

  • Development of processes, KPI’s, incentives, service architecture and organisation design – this includes: governance, escalation and responsibilities aligning with business objectives
  • Design, development and implementation of GDS aligned ICT services
  • Development of service management processes and converting strategic objectives into portfolios of services and service assets
  • Delivering ITIL aligned service designs, processes, service catalogues, service levels, availability, capacity, IT service continuity, information security and supplier management
  • Service transition processes for digital cloud solutions